Your privacy matters to us. This policy explains exactly what personal data Meryph collects, how we use it, who we share it with, and how we keep it safe — in plain, straightforward language for every Filipino player on our platform.
At a Glance
All personal data stored on Meryph servers is protected using industry-standard AES-256 encryption. Your account credentials, financial records, and identity documents are never stored in plain text.
Meryph does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, verify your identity, and improve your gaming experience.
We only collect data that is genuinely necessary to run the Meryph platform safely and legally. Every category of data we collect is listed clearly in this policy — no hidden data harvesting.
Filipino players on Meryph have the right to access, correct, and request deletion of their personal data. We honor these rights promptly and without unnecessary barriers or delays.
Meryph uses cookies to keep the platform running smoothly and to understand how players use the site. You can manage your cookie preferences at any time through your browser settings.
As a responsible gaming platform serving Filipino players, Meryph complies with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, which may involve sharing data with authorized regulatory bodies.
Important Notice: This Privacy Policy ("Policy") describes how Meryph ("we," "us," or "our") collects, uses, stores, and discloses personal information about you ("Player," "User," or "you") when you access or use the Meryph platform at meryph.com. By registering for an account or using the Meryph platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
Meryph is an online gaming platform designed for Filipino players, offering sports betting, live casino games, bingo, and other gaming products. To operate the platform safely, legally, and fairly, we need to collect and process certain personal information about the players who use our services.
This Policy applies to all personal data collected through the Meryph website, mobile application, customer support channels, and any other touchpoint through which you interact with us. It covers data collected from players based in the Philippines and any other jurisdiction where Meryph operates.
We are committed to handling your personal data responsibly, transparently, and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. This Policy is designed to give you a clear and honest picture of our data practices — written in plain language, not buried in legal jargon.
If you have questions about anything in this Policy, our support team is available 24/7 through the Meryph platform or via our Support page.
Meryph collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and from third parties such as payment processors and identity verification providers. Below is a breakdown of the categories of data we collect.
When you create a Meryph account, we collect the following information:
To process deposits and withdrawals, we collect:
When you use the Meryph platform, we automatically collect:
If you contact our support team or communicate with us through any channel, we retain records of those communications, including live chat transcripts, email correspondence, and any documents or screenshots you share with us.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, government ID | KYC verification, age check |
| Financial | GCash, BPI, BDO details | Payment processing, AML compliance |
| Technical | IP address, device info | Security, fraud prevention |
| Behavioral | Games played, session time | Platform improvement, responsible gaming |
| Communications | Support chat, emails | Customer service, dispute resolution |
Meryph uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012 (RA 10173), Meryph processes your personal data on the following legal bases:
Meryph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the Meryph website or use the mobile app.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Meryph platform. Essential cookies cannot be disabled as they are necessary for the platform to operate securely.
Meryph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
Data Processing Agreements: All third parties who process personal data on behalf of Meryph are required to enter into data processing agreements that obligate them to handle your data securely, confidentially, and only for the purposes specified by Meryph.
Meryph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When personal data is no longer required, Meryph will securely delete or anonymize it in accordance with our data disposal procedures.
Meryph takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration. These measures include:
While Meryph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Meryph will notify you and the relevant Philippine authorities in accordance with applicable law.
Under the Data Privacy Act of 2012 (RA 10173), Filipino players have the following rights with respect to their personal data held by Meryph:
To exercise any of these rights, please contact our support team through the Support page or by emailing us at [email protected]. We will respond to all data rights requests within thirty (30) days of receipt.
The Meryph platform is strictly for individuals aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21.
Age Verification: Meryph employs robust age verification procedures during registration and KYC review. If we discover that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the account, delete the associated personal data (subject to any legal retention obligations), and void any bets placed or winnings accrued.
If you are a parent or guardian and believe that a minor has registered on the Meryph platform, please contact our support team immediately so we can take appropriate action.
The Meryph platform integrates with third-party services to deliver certain features, including payment processing, identity verification, and game content. While Meryph carefully selects its third-party partners and requires them to maintain appropriate data protection standards, we are not responsible for the privacy practices of third-party services that operate independently of the Meryph platform.
When you use a third-party payment method such as GCash or PayMaya to fund your Meryph account, your transaction data is also subject to the privacy policy of that payment provider. We encourage you to review the privacy policies of any third-party services you use in connection with your Meryph account.
Meryph does not embed third-party advertising networks or social media tracking pixels on the platform. We do not share your gaming activity data with social media platforms.
Meryph reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the updated Policy on this page and update the "Last Updated" date at the top. Where practicable, we will also notify registered players of significant changes via email or an in-platform notification.
Your continued use of the Meryph platform after the effective date of any changes constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Meryph handles your personal data, please reach out to us through any of the following channels:
We aim to acknowledge all privacy-related inquiries within two (2) business days and to provide a full response within thirty (30) days. For complaints that cannot be resolved directly with Meryph, you may escalate the matter to the National Privacy Commission of the Philippines.
Effective Date: This Privacy Policy is effective as of June 12, 2026. By continuing to use the Meryph platform, you confirm your acceptance of this Policy. For related policies, please review our Terms & Conditions and Responsible Gaming policy.
Your data is safe, your privacy is respected, and your gaming experience is protected. Join hundreds of thousands of Filipino players who trust Meryph. Must be 21 or older to register.